New York Cryogen (“NY Cryogen,” “we,” “us,” or “our”)

1. Introduction

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and communications—including appointment reminders, customer support, and marketing messages.

2. Information We Collect

We may collect the following information from you:

• Name, email address, and phone number
• Appointment history and treatment preferences
• Communication preferences
• Payment and billing information
• Device and browsing data when using our website

3. How We Use Your Information

Your information may be used for:

• Scheduling and confirming appointments
• Sending SMS/email reminders
• Providing customer care and support
• Offering promotions and marketing materials
• Improving our services and website performance
• Fulfilling legal obligations

4. SMS Messaging

By providing your phone number, you consent to receive SMS messages from NY Cryogen for the following purposes:

• Appointment reminders
• Customer service communications
• Marketing and promotional messages

Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact us directly.

5. Sharing Your Information

We do not sell your personal information. We may share data only with trusted third-party vendors that help us operate our business (e.g., SMS platforms, booking software, or payment processors), and only to the extent necessary.

6. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or destruction.

7. Your Choices

You may:

• Opt out of marketing communications at any time
• Update or correct your personal information
• Request to delete your data (subject to legal retention requirements)

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted here with the updated effective date.

10. Contact Us

If you have any questions, please contact:

New York Cryogen

 60 Maple Ave, Rockville Centre, NY 11570
 516-382-9110
 www.nycryogen.com
info@nycryogen.com