Privacy Policy
Last updated: October 7, 2026
1. Introduction
Your privacy is important to us. New York Cryogen is operated by Viacom Medical Supplies Inc. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and communications, including appointment reminders, customer support, and marketing messages.
2. Information We Collect
- Name, email address, and phone number
- Appointment history and treatment preferences
- Communication preferences
- Payment and billing information
- Device and browsing data when using our website
3. How We Use Your Information
Your information may be used for:
- Scheduling and confirming appointments
- Sending SMS and email reminders
- Providing customer care and support
- Offering promotions and marketing materials
- Improving our services and website performance
- Fulfilling legal obligations
4. SMS Messaging
When you give us your mobile number and check the SMS consent box, you agree to receive text messages from New York Cryogen about your appointments, including booking confirmations, reminders, scheduling updates, customer-service responses and links to required pre-visit paperwork. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS consent is optional and is not a condition of booking or purchase. Please do not text sensitive health details. See our SMS Terms & Conditions for full details.
5. Sharing Your Information
We do not sell your personal information. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent are not shared with any third parties. We may share data only with trusted third-party vendors that help us operate our business (for example, SMS platforms, booking and form software, customer-management systems, or payment processors), and only to the extent necessary.
6. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or destruction.
7. Your Choices
- Opt out of marketing communications at any time
- Update or correct your personal information
- Request to delete your data (subject to legal retention requirements)
8. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted here with the updated effective date.
10. Website Analytics and Advertising
Our website uses Google Analytics to understand how visitors use our site, such as which pages are visited and the source that referred you to us. Analytics is optional. It loads only after you choose “Accept” in the cookie notice. If you choose “Reject”, or make no choice, analytics does not load, and you can still use the entire site, including our booking and inquiry forms.
Your choice is remembered for 12 months when your browser allows the site to store it. If it does not, we may ask again on later pages. You can change or withdraw your choice at any time with the “Cookie settings” link at the bottom of every page. Withdrawing stops future analytics collection and clears the analytics cookies we are able to remove from your browser. It does not delete information that was already sent to analytics before you withdrew.
We may also use advertising pixels from platforms such as Meta to measure the performance of our advertising. The analytics choice described above applies to Google Analytics. We do not intentionally send information about your health conditions or the contents of your form submissions to analytics or advertising platforms. You can also control cookies through your browser settings and your advertising preferences on those platforms.
11. Contact Us
New York Cryogen, operated by Viacom Medical Supplies Inc.
10 Laurel Lane, Old Westbury, NY 11568
Clinic: 60 Maple Ave, Rockville Centre, NY 11570
516-382-9110
[email protected]