SMS Terms & Conditions

Last updated: October 7, 2026

1. Who we are

New York Cryogen is operated by Viacom Medical Supplies Inc., 10 Laurel Lane, Old Westbury, NY 11568. These terms apply to text messages sent by New York Cryogen, a High-Pressure Cryotherapy (HPC) provider with locations in Mineola and Rockville Centre, New York.

2. What messages you may receive

Appointment messages only: booking confirmations, reminders, scheduling updates, customer-service responses, and links to required pre-visit paperwork. We do not send promotional texts. If that ever changes, we will ask for separate consent first.

3. How you opt in

You opt in by providing your mobile number on one of our forms and checking the SMS consent box. The consent reads: "I agree to receive text messages from New York Cryogen about my appointments, including booking confirmations, reminders, scheduling updates, customer-service responses and links to required pre-visit paperwork. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. SMS consent is optional and is not a condition of booking or purchase."

SMS consent is optional and is not a condition of booking or purchase. You can book and be treated without agreeing to text messages.

4. Message frequency, rates and carriers

Message frequency varies. Message and data rates may apply, depending on your mobile plan. Carriers are not liable for delayed or undelivered messages.

5. How to stop or get help

• Reply STOP at any time to stop receiving text messages from us. You will get one message confirming that you have been unsubscribed.
• Reply HELP for help, or contact us directly: Rockville Centre: (516) 382-9110. Mineola: (516) 382-9111. You can also reach us through our contact page.

6. Your privacy

We do not sell your personal information. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. See our Privacy Policy for details.

7. Please keep health details out of texts

Text messages are not a secure way to share medical information. Please do not text sensitive health details. For questions about your care, call us or speak with us at your visit.

8. Changes

We may update these terms. The date above shows when they were last changed. Our general Terms & Conditions also apply.